Refund policy

Every piece we sell is new with tags. If something isn’t right, here’s how returns work.

Return window

You can request a return within 7 days of delivery. Email info@undeniablyluxe.com with your order number and the item(s) you’d like to return. Please don’t send anything back before we reply. We’ll approve the request and send return instructions.

Condition

Items must be unworn, unwashed and in original condition, with all tags, packaging, dust bags and authenticity cards (where included) still attached and enclosed. Items that are worn, altered, damaged after delivery or missing tags can’t be accepted.

Return shipping

Returns must be sent by a trackable courier using the instructions we provide. Packages sent by regular mail can’t be accepted. Return shipping is paid by the customer, unless your item arrived damaged or wasn’t what you ordered.

Damaged or incorrect items

If your order arrives damaged or isn’t what you ordered, email us within 7 days of delivery with photos of the item, its tag, and the problem. Once confirmed, we’ll send a prepaid return label and refund you in full, including any shipping costs.

Refunds

Once your return is received and inspected, we’ll refund the item price to your original payment method. Your bank may take 5–10 business days to show the refund.

Exchanges

To exchange for a different size or item, place a new order for the piece you want and request a return for the original. We’ll refund the original once it’s received.

Sale items

Items bought on Black Friday or with a discount code follow this same policy.

Questions? Email info@undeniablyluxe.com and we’ll help.